Return and Shipping Policy

Last Updated: 11/24/2025

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1. Overview

Packing Pros provides fulfillment and logistics services on behalf of our clients.

This policy explains how returns, order shipping, and related processes are handled within our fulfillment workflow.

Because every client operates differently, the instructions you provide will determine how returns and outbound shipments are handled.

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2. Outbound Shipping (Order Shipments)

A. Order Processing

We make every reasonable effort to process and ship orders quickly and accurately.
Outbound shipping timelines depend on:

• Inventory availability

• Order cutoff times

• Client account setup

• Carrier performance

• Seasonal volume

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Same-day or next-day shipping is available for qualifying accounts.

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B. Shipping Carriers

We ship through the following parcel and freight partners:

• USPS

• UPS

• FedEx

• DHL

• Freight carriers

• LTL carriers

• Air cargo carriers

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Carrier selection is made based on the best balance of speed, cost, destination, and product type.

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C. Oversized & Heavy Shipments

For products that cannot ship through standard parcel carriers (oversized, overweight, or palletized items), we coordinate:

• Freight shipping

• LTL (Less Than Truckload)

• Air cargo shipping

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Oversized shipping rates and timelines vary depending on the carrier, distance, and handling requirements. Quotes are available upon request.

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D. Tracking Information

Tracking numbers are provided automatically once a shipment is processed.
Tracking updates are controlled by the carrier (parcel or freight), and update frequency may vary.

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E. Delivery Dates

Estimated delivery dates are determined by the carrier.
Packing Pros is not responsible for delays caused by:

• Carrier disruptions

• Weather conditions

• Port or airport delays

• Customs holds

• Incorrect or incomplete addresses

• Carrier operational issues

• Freight/LTL scheduling delays

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3. Returns (Customer Returns to Packing Pros)

A. Return Authorization

All returns must follow the return policy created by our client (the brand owner).
Packing Pros does not approve or reject returns; we follow your instructions.

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B. Receiving Returned Items

When returns arrive at our facility — whether by parcel carrier or freight delivery — we will:

• Scan and check in the package

• Inspect items according to your policy

• Photograph items on request

• Sort products for restocking, disposal, or special handling

• Follow your instructions for next steps

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C. Condition & Disposition

Clients determine how returned items should be handled, including:

• Restocking

• Repackaging

• Disposal

• Quarantine

• Return-to-client shipment

• Special handling for damaged items

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Additional handling fees may apply depending on labor and complexity.

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D. Return Shipping Costs

Return shipping costs are determined by your return policy.
Packing Pros is not responsible for:

• Refund decisions

• Return label settings

• Customer-initiated returns

• Incorrect return label routing

• Ecommerce platform return rules

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4. Damaged, Lost, or Missing Inventory

A. Carrier-Related Issues

If products are lost or damaged in transit, the carrier’s policies apply — including parcel carriers (USPS, UPS, FedEx, DHL) and freight/LTL/air cargo providers.

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Claims must be filed according to the carrier’s guidelines.
Packing Pros can assist with documentation as needed.

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B. Inbound Inventory Issues

We notify clients if inbound shipments arrive damaged or appear mishandled.
We do not open sealed cartons unless authorized.

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C. Internal Handling

If an issue occurs within our facility, we will investigate promptly and communicate findings.
Liability is limited according to our Terms of Service.

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5. Incorrect Addresses & Failed Deliveries

If a shipment is returned due to:

• Incorrect or incomplete address

• Customer refusal

• Failed delivery attempts

• Carrier hold or return-to-sender

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We process the package according to the client’s return instructions.
Additional shipping fees may apply.

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6. Custom Return Instructions

Clients may provide custom return workflows, including:

• RMA processes

• Returned inventory tagging

• Photo documentation

• Inspection criteria

• Quarantine procedures

• Special packaging requirements

• Alternate return destinations

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We will follow client-specific instructions whenever feasible.

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7. Policy Updates

We may update this Return & Shipping Policy from time to time.
All changes will be posted on this page with an updated revision date.

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8. Contact Us

For questions about this policy, contact us:

Email: info@packingpros.com
Phone: 516-758-3223
Address:
50 Jericho Turnpike, Suite 205
Jericho NY 11753